Measuring What Matters: Skills Analytics and ROI
Link skills growth to outcomes like cycle-time reduction, defect rates, customer satisfaction, or revenue per employee. AI can infer skill proficiency from projects and artifacts, but the program succeeds when those inferences clearly correlate with tangible performance improvements that leaders can celebrate and fund.
Measuring What Matters: Skills Analytics and ROI
Assess how accurately your models infer skills and whether recommendations are equitable across roles and regions. Provide explanations people can understand, invite appeals, and log decisions. Comment with the hardest metric you track, and we’ll share a practical validation protocol in a future issue.